Privacy Policy - Isle of Wight Bus and Coach Museum

Isle of Wight Bus and Coach Museum Privacy Policy

ISLE OF WIGHT BUS AND COACH MUSEUM LIMITED

YOUR PERSONAL DATA

Privacy Policy

In accordance with the General Data Protection Regulations (2018) the Isle of Wight Bus and Coach Museum Limited (the Museum) will store any information supplied by you on file on a secure computer or in paper form in a secure location

The information will be your Title, Name, Address, Post Code, Telephone number(s) e-mail address(es) and bank account details (only where relevant in relation to the distribution of shop sale share). Your bank or credit card details will not be stored

This information is required in order to :

Manage the nature of your enquiry
Administer your membership of the Museum
Advise of membership benefits
Provide information considered to be of interest to you as a member of the Museum
Communicate in respect of donation of items to the Museum archive

Your information will not be disclosed or sold to a third party other than to the HMRC for Museum Gift Aid claims, where you have completed a Gift Aid declaration in favour of the Museum

You have the right to:

See your personal data held by the Museum
Request amendment of any part of their personal data that is incorrect
Request that your personal data be deleted or not used in certain ways

CCTV Images are collected and used to protect our assets and to detect criminal activity and shared if appropriate with law enforcement agencies

Personal data will be deleted from the Museum records when it is no longer required by the Museum for administrative purposes or to meet legal requirements (e.g. HMRC for Gift Aid) CCTV images will be deleted after 30 days

Any enquiries or requests regarding your personal data should be made in writing (to include your membership number where relevant) to GDPR, Isle of Wight Bus and Coach Museum, The Bus Depot, Park Road Ryde Isle of Wight PO33 2BE

1. How and What Type of Information We Collect

Personally Identifiable Information refers to information that tells us specifically who you are, such as your name, email address, or phone number. Downloading information or logging in may allow the organisation to “recognize” you to allow us to personalize our service for you.

Your privacy is important and the information collected on submitting an enquiry is used solely for dealing with your enquiry.

Your details are never passed onto third parties nor used for marketing purposes etc..

When you e-mail us:

we will record your e-mail address for managing the nature of your enquiry, membership or online purchase
we will only use your e-mail address for the purpose for which you provided it
it will not be added to a mailing list, unless provided by you specifically for that purpose
we will not use your e-mail address for any other purpose
we will not disclose it without your consent.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

Google Analytics and Google reCAPTCHA are used on this site and the Google Privacy Policy and Terms of Service apply accordingly.

2. What We Do With the Information We Collect

For our members and contacts, we use personal information mainly to provide the Services and contact our members/contacts regarding shop activities or other communications relevant to the Services. We do not sell or share any personally identifiable or other information of End Users to any third parties, except, of course, to the applicable members and contacts whose website you are using.

We use this information to manage membership, deal with orders via the museum shop, via the museum website and newsletter sign-ups.

3. Use of Cookies

We use cookies, tracking pixels and related technologies on our website. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

When visiting this site, a record of your visit is logged. This “clickstream data” is recorded for statistical purposes only and is used to help improve this website. The following information is supplied by your browser (eg: Internet Explorer):

the user’s server address
the user’s operating system (for example Windows, MAC etc)
the user’s top level domain name (for example .com, .gov, .org, .uk etc
the date and time of the visit to the site
the pages accessed and the documents downloaded
the previous site visited, and
the type of browser used.

This information is used for statistical purposes only. No attempt will be made to identify users or their browsing activities.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited.

What is a cookie?

A cookie is a piece of information in the form of a very small text file that is placed on an internet user’s hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user’s identification card, which tell a web site when the user has returned. – http://www.aboutcookies.org/

Essential – Our site uses first-party cookies to keep track of what items you have in your basket and to remember that for when you return to our site. Without these cookies the site would forget which items you have placed in your basket and you would not be able to purchase any products from our online store. We also use cookies for performance and load balancing to ensure continued operation of the site.
Functional – When you register your account with us, we create first-party cookies to remember if you are signed in or not. Our website uses these cookies to work out which accounts you are signed in with and to serve data or content to you from and in relation to that account. (e.g. your delivery address).
Analytics – We use analytics services (like Google Analytics) to gather analytical information for us. These services create cookies to collect information on how people use our site, this allows us to produce reports to help us improve the site. These third party cookies collect information like the number of visits to the site, where visitors have come from, and what pages they have visited.

Third party

Datadog Inc. – This cookie is essential for ensuring continued operation of the site to provide the service requested by the user, eg. ensuring the content of the requested page loads quickly and effectively. This cookie lasts 15 minutes. For more information about the Datadog privacy policy, please click here.
Stripe, Inc. – Stripe is the card payment processor used in our checkout, and they use cookies as part of their credit card fraud prevention mechanisms. These cookies last between 30 minutes and 1 year. For more information about the Stripe privacy policy, please click here.
Stripe Link – Link is a specific service linked to the Stripe payment system above, for faster payments at checkout. For more information about the Stripe Link privacy policy, please click here.
Google Inc. – Google uses cookies to help us analyse search traffic and user behaviour, to improve their site experience and to personalise content across the Google network. These cookies last between 1 day and 1.5 years. For more information about the Google Privacy Policy, please click here.
Meta Inc. – Meta uses cookies to help us analyse traffic and user behaviour from social platforms like Facebook and Instagram, to improve their site experience and to personalise content across those platforms. This cookie lasts 90 days. For more information on the Meta Privacy Policy, please click here.
Bing (Microsoft Corporation) – Bing uses cookies to help us analyse search traffic and user behaviour, to improve their site experience and to personalise content across the Bing network. These cookies last up to 1.5 years. For more information about the Microsoft Privacy Policy, please click here.

4. Contact Forms

Where you use a contact form to contact the museum your information is held to deal with your enquiry by officials of the museum.

5. Links to other websites

This site contains links to other sites. We are not responsible for the content or the privacy practices of other websites and we encourage you to examine each website’s privacy policy.

6. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

7. Who we share your data with

Your data is not shared with other individuals. Anomalysed data is used for statistical purposes, but you cannot be identified (see cookies above).

8. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your data is used to deal with your enquiry or purchase, with data held for as long as necessary, including accounting purposes.

9. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We are registered with the ICO and comply with any requirements set in place.

Where you wish to have your personal details/data removed please contact us

10. Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your data protection rights
Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

19 April 2022